Senior Practice Manager Richard Goodman

Senior Practice Manager

Richard
Goodman

richardgoodman@millenniumchambers.com

Background

Richard Goodman has been a barristers’ clerk for twenty-two years. Previously at Drystone Chambers, Doughty Street and 4 Breams Buildings.

His role is integral to the success of chambers, both as a legal practice and as a business. He has demonstrated a combination of commercial acumen, traditional knowledge, and strong interpersonal skills throughout his career.

He is involved in chambers practice management, marketing, and the strategic planning of chambers’ business development.

Richard oversees the day-to-day management of the diary, assisted by the Senior Clerk and Practice Manager. He is familiar with court procedures and etiquette and has a comprehensive knowledge of the types of law undertaken by chambers.

Richard is trained to deal with public access cases and regularly deals with queries from clients under the Bar Council’s public access scheme.

Richard is committed to providing a professional and personal service to all clients of Chambers.

Roles And Responsibilities

  • Providing an effective and efficient practice management service to all members in agreement with the Practice Managers in the team.
  • Ensuring the ongoing management of the practices and expectations of all designated team members via the careful maintenance and furtherance of relationships with existing clients and the active development of new business opportunities as and when they arise.
  • Ensuring the effective line management and ongoing development of the other Practice Managers within the team and leadership of the group.
  • Working with the other Practice Managers to ensure the continued effectiveness of the practice management function as a whole – including providing total team co-operation and support as required so that this overriding objective is consistently achieved – and jointly deputising for the Practice Director as and when required/agreed.
  • Having a good understanding of the financial position of both chambers as a business entity and the financial expectations of the team’s members.
  • Having a general understanding of the broader internal and external strategic issues facing both chambers and the legal world generally and contributing positively to chambers’ strategic plan.
  • Ensuring that chambers always remain strictly within the requirements of the BSB handbook.

CLERKING

  • Liaising with courts regarding the listing of cases, including making written representations and providing up to date information regarding the availability of members of Chambers.
  • Taking diary bookings or other instructions for barrister members and allocating briefs according to members’ availability and experience in liaison with the Senior Clerk.
  • Transfer of briefs, re-listing of cases for counsel’s availability and liaison with instructing solicitors, with any concerns to be raised with the Senior Clerk
  • Liaise with the Senior Clerk regarding the allocation of unallocated instructions that arrive at chambers by email or telephone.
  • Liaising with individual members of Chambers as to capacity to accept/take on new instructions.
  • In conjunction with the Senior Clerk, liaising with solicitors in connection with public funding certificates/representation orders.
  • Billing of fees.
  • Liaising with solicitors and barristers with regards to papers required for forthcoming hearings.
  • Returning and logging out concluded cases.
  • Emailing written work to solicitors, courts, and judges on behalf of members of Chambers.
  • Scanning in and emailing documents to barristers if authorised by the Senior Clerk to do so.
  • Requesting extensions of time from solicitors for counsel’s paperwork.
  • Liaising with courts and tribunals to secure time markings or video link hearings.
  • To undertake additional tasks as required by the Chambers Director and the Senior Clerk
  • When requested, be responsible for completing the diary and notifying counsel for the next working day.
  • Arranging and agreeing on fees for counsel to attend court

ADMINISTRATION

  • Monitor, log and distribute emails received into Chambers.
  • Monitor, log and chase LAA funding certificates and Representation Orders.
  • Answer the telephone, take messages, and deal with queries where appropriate, including direct access inquiries.
  • Logging in client care letters that are received.
  • Open all documents arriving by email, logging date of arrival and logging on computer.
  • Monitoring emails received on Chambers’ email system in conjunction with the Senior Clerk throughout the day.
  • Noting deadlines for review on the system and checking briefs for LAA Certificates/Representation Orders.

MARKETING/PRACTICE DEVELOPMENT

  • Ensuring an efficient and professional practice management service is constantly received by clients to maintain existing relationships and develop new connections via the client experience.
  • Ensuring that a general knowledge of all members’ practices is maintained and that a detailed understanding of every member of the team’s specific practice is continually developed and kept up-to-date by all group members.
  • Being aware of and seeking to assist in managing the work expectations of all team members and identifying those practices which from time to time require additional specific focus/development.
  • Regularly attending client visits with potential new and existing clients of the team, either at the request of the Practice Director, a member, or members of the group, at a specific client’s request, or due to justifiable targeted/strategic marketing reasons to exploit and develop opportunities for new work.
  • Playing an active role in supporting team members and, where required, members of chambers generally, in the regular seminars/talks arranged by chambers, its interest groups and individual members of the team.
  • Working with the Marketing Manager and Assistant to ensure that the maximum marketing advantage is achieved via such events through smooth running and by following up leads/feedback.
  • Generally supporting and assisting chambers’ marketing team in marketing chambers and their members.
  • Positively contributing to the development and implementation of chambers’ strategic plan and being aware of the strategic goals contained in the project and the impact they have on chambers as a business.
  • Having a workable understanding of chambers’ agreed constitution and supporting policies.
  • Making suggestions and outlining any ideas felt suitable for the ongoing development of chambers as a business via the relevant chambers’ committees.
  • Maintaining a broad understanding of the external/market-based pressures facing chambers and the legal world generally and making suggestions for policy changes/topics for consideration as and when deemed beneficial as likely to be advantageous to the business.
  • Having a general understanding of the ongoing financial position of chambers as a business entity, both in income and expenditure terms, and assisting in the process of chambers meeting its stated financial targets.
  • Having a good understanding of the financial expectations of team members and assisting in the process of those members maximising their income and identifying and seeking to address any potential issues that may arise in this respect.
  • Assisting the Senior Clerk in regularly reviewing the hourly rates of team members, having regard to factors such as market forces and changing seniority.
  • Reducing charging rates, to be agreed upon, for bulk work, Government work, new clients.

TRAINING

  • Remain up to date with Chambers’ IT system through training by staff and other outside bodies.
  • Remain up to date with the Health and Safety manual.
  • Undertake training for Cyber Security, Equality, Diversity and Inclusion, Anti-Racism, Fair Recruitment, and Unconscious Bias, as required.

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